A: Yes, each custom product is crafted based on the prints and shapes of the baby's / pet's hands and feet. We use advanced technology and high-quality materials to ensure precision in every detail. Our team carefully crafts artworks or souvenirs that reflect the baby's characteristics, allowing you to preserve precious memories permanently.

Please kept the jewelry in a safe and secure package, either in the original packaging or a box of same size. Shipping and return shipping fees will not be covered, for more information on shipping, please contact us.

- At AW, we provide a custom design service to match your personal preferences and needs. - Our custom design process involves several key steps: We have an initial meeting to discuss your ideas, needs, and budget. Creating detailed sketches and design proposals for you to approve. Once you finalize a design, we get the best materials and start crafting your piece. Throughout the process, we keep you updated and allow you to review.

Every bespoke piece is crafted from scratch and curate specially just for you. Allowing us to handle the hard work before it lands nicely on you or your family/friends.

If you encounter any issues with the color of the metal or sizing, please reach out to our team to explore the perfect alternative options for you. To assist you efficiently, kindly provide your order number (for online orders) or the mobile number you registered with, along with the date of purchase.

(Hong Kong/Macau) Online order delivery service: For all products provide free delivery with SF express (Overseas) online order delivery service: For all products provide free delivery with Hong Kong Post e-Express. Extra fee is required for express service (Change according to different countries)

Credit/Debit Cards / Apple Pay / Google Pay / Alipay All payment methods incur no service charge.

Most of our rings can be resized after purchase, please contact us and send us your order number and phone number for further details. It will take 10 working days for resizing at $350 hkd per item if exceeded 1 year warranty.

Please contact us with your order number and phone number for further assistance. We will inspect your jewelry and offer replating or repolishing to restore it to its original condition. It will take 10 working days for resizing at $350 hkd per item if exceeded 1 year warranty.

From the date of your purchase, we are committed to ensuring the quality of your product. If you encounter any issues due to material damage or manufacturing defects, we will gladly assist you. Please note that our warranty does not cover: Lost items Modifications made by third parties Improper use or storage of your jewelry